Please Read: By registering on WZ999 and using any part of the platform — website, mobile app, sports betting or casino — you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled, please do not use the platform.
01Who We Are
WZ999 operates the online sports betting and casino platform available at wz999.pro and through the official WZ999 mobile applications for Android and iOS. For the purposes of this Privacy Policy, "WZ999," "we," "us" and "our" refer to the platform and the team responsible for operating it.
WZ999 is designed specifically for Pakistani players. All transactions are conducted in PKR, supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, credit cards and mobile wallets, and our customer support team communicates in English and understands the local context.
This Privacy Policy applies to all personal data collected through the WZ999 website, mobile app, customer support channels and any other touchpoint where you interact with WZ999 directly. It does not apply to third-party websites or services linked to or from the platform.
02Data We Collect
We collect different categories of personal data depending on how you interact with WZ999. The table below summarises the main types of data collected and how they arise:
| Data Category |
Examples |
How Collected |
| Identity Data |
Full name, date of birth, CNIC / passport number |
Registration, KYC verification |
| Contact Data |
Email address, phone number |
Registration, account updates |
| Financial Data |
JazzCash / Easypaisa account reference, bank account details, transaction history |
Deposits, withdrawals, payment processing |
| Technical Data |
IP address, device type, browser, operating system, session timestamps |
Automatic collection via platform and app |
| Usage Data |
Pages visited, games played, bets placed, session duration, feature interactions |
Platform analytics and logging |
| Communications Data |
Support chat transcripts, email correspondence, in-app messages |
Customer support interactions |
| Verification Documents |
Copy of CNIC, passport photo, selfie for identity verification |
KYC process on request |
We do not collect: We do not collect sensitive personal data such as religious beliefs, political opinions, racial or ethnic origin, or biometric data beyond what is strictly necessary to verify your identity during the KYC process.
03How We Use Your Data
WZ999 only uses your personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is how your data is used:
- Account Management: To create and manage your WZ999 account, verify your identity, process your login sessions and keep your account secure.
- Transaction Processing: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or other supported payment methods, and to maintain accurate records of all financial activity on your account.
- Service Delivery: To provide access to sports betting (including PSL, T20, cricket and football markets), casino games, slots, live casino, bingo and all other platform features you use.
- Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, account takeovers and other security threats. This includes monitoring unusual betting patterns and transaction behaviour.
- Customer Support: To respond to your queries, complaints and support requests through live chat, email or in-app messaging.
- Responsible Gaming: To enforce responsible gaming tools such as deposit limits, session timers and self-exclusion that you have set on your account.
- Marketing Communications: To send you promotional offers, bonus notifications, PSL season updates and platform news — but only if you have opted in to receive such communications. You can opt out at any time through your account settings.
- Platform Improvement: To analyse usage patterns and improve the platform, fix bugs, personalise your experience and develop new features based on how players interact with WZ999.
- Legal & Compliance: To meet any applicable legal, regulatory or audit obligations and to respond to lawful requests from authorities.
No selling of data: WZ999 does not sell, rent or trade your personal data to unaffiliated third parties for their own marketing purposes. Full stop.
04Data Sharing
WZ999 may share your personal data with a limited number of trusted third parties where it is necessary to operate the platform and deliver services to you. These include:
- Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum necessary financial data to process your transactions securely. These providers operate under their own privacy policies and security standards.
- Identity Verification Providers: Third-party KYC and identity verification services may process copies of your identity documents as part of the account verification process.
- Game & Content Providers: Casino game studios and sports data providers may receive technical data (such as session tokens and game round IDs) to deliver their games and betting markets on the WZ999 platform.
- Analytics Providers: Platform usage data may be shared with analytics services in aggregated or pseudonymised form to help us understand how the platform is performing and where improvements are needed.
- Legal Authorities: WZ999 may disclose personal data to law enforcement, regulatory authorities or courts when legally required to do so — for example, in response to a valid legal order or as part of a fraud investigation.
All third-party service providers who process your data on WZ999's behalf are bound by data processing agreements that require them to protect your data and use it only for the specific purpose for which it was shared.
05Cookies & Tracking
WZ999 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform recognise you between sessions, remember your preferences and analyse how the platform is used.
The types of cookies used by WZ999 include:
- Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens and cookies that remember your language and region settings. These cannot be disabled without breaking the platform.
- Functional Cookies: Remember your preferences such as game lobby filters, favourite sports markets and notification settings, so you do not have to reset them every time you log in.
- Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, how long sessions last and where players encounter friction. This data is used in aggregate and is not tied to your personal identity in reports.
- Marketing Cookies: If you have opted in to personalised promotions, marketing cookies may be used to deliver relevant bonus offers and event-based promotions (for example, promotions tied to PSL fixtures or T20 tournaments).
You can manage cookie preferences through your browser settings or through the cookie preferences panel available on the WZ999 website. Disabling non-essential cookies will not affect your ability to place bets, access games or make transactions.
06Data Security
Protecting your personal and financial data is a core priority for WZ999. We implement a range of technical and organisational security measures to keep your data safe:
- Encryption in Transit: All data transmitted between your device and WZ999 servers is encrypted using TLS (Transport Layer Security). This applies to login sessions, account data, game sessions and payment transactions.
- Encrypted Storage: Sensitive data — including identity documents uploaded for KYC, financial references and passwords — is stored in encrypted form. Passwords are hashed and are never stored in plain text.
- Access Controls: Access to personal data within WZ999's internal systems is restricted to staff who need it to perform their duties. All staff with data access operate under strict confidentiality obligations.
- Fraud Detection: Automated systems monitor account activity for signs of unauthorised access, unusual login behaviour and suspicious transaction patterns. You will be alerted if unusual activity is detected on your account.
- Regular Audits: WZ999 conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
Your Responsibility: Security is a shared effort. Keep your WZ999 password strong and unique. Do not share your login credentials with anyone. If you suspect your account has been compromised, contact WZ999 support immediately and change your password.
07Data Retention
WZ999 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Here is a general guide to how long different categories of data are retained:
- Account Data: Retained for the duration of your account's active status and for a defined period after account closure to allow for dispute resolution and fraud investigations.
- Transaction Records: Financial records including deposits, withdrawals and betting history are retained for an extended period to meet audit and compliance requirements. These records may be kept even after an account is closed.
- Identity Verification Documents: KYC documents such as CNIC copies are retained for as long as required to fulfil the verification purpose and any associated legal retention obligations.
- Customer Support Records: Support tickets, chat transcripts and email correspondence are retained for a reasonable period to allow review and quality assurance.
- Technical & Usage Logs: Server logs and usage analytics data are typically retained in rolling windows and are anonymised or deleted once they are no longer required for operational purposes.
When your data is no longer needed, WZ999 will either securely delete it or anonymise it so that it can no longer be associated with you.
08Your Rights
As a WZ999 player you have rights over your personal data. WZ999 is committed to honouring those rights and making it straightforward to exercise them. Your rights include:
Right to Access
You can request a copy of the personal data WZ999 holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
Right to Rectification
If any of the personal data we hold is inaccurate or incomplete, you can request that it be corrected. You can update most account details directly in your account settings.
Right to Erasure
You can request deletion of your personal data. Note that some data — such as transaction records — may need to be retained for legal or compliance reasons even after your account is closed.
Right to Restrict Processing
In certain circumstances you can ask WZ999 to limit how your data is processed — for example, if you dispute the accuracy of data we hold while a correction is being investigated.
Right to Data Portability
You can request your data in a structured, commonly used and machine-readable format so that you can transfer it to another service if you choose to do so.
Right to Opt Out of Marketing
You can withdraw consent to receive marketing communications at any time through your account notification settings or by contacting WZ999 support. Opting out of marketing does not affect your ability to use the platform.
To exercise any of these rights, contact WZ999 support through the Help section of the platform. We will verify your identity before processing a data request and aim to respond within a reasonable period.
09Children & Minors
WZ999 is strictly an adults-only platform. The minimum age to register and use WZ999 is 18 years. We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that an account belongs to a minor, the account will be closed immediately, all balances will be forfeited and any personal data collected in connection with the account will be deleted as soon as reasonably practicable.
If you are a parent or guardian and believe a minor has registered on WZ999 using your details or their own, please contact WZ999 support immediately so we can take appropriate action.
18+ Only: Gambling is for adults. WZ999 supports responsible gaming — set your limits, manage your time and play within your means. Visit our
Responsible Gaming page for tools and guidance.
10Policy Updates
WZ999 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or any applicable legal developments. The updated date at the top of this page will always reflect when the policy was last revised.
When material changes are made to this policy, registered players will be notified via the contact method on file and/or through a prominent notice on the platform. We encourage you to review this page periodically so you are always aware of how your data is being handled.
Continued use of WZ999 after an updated Privacy Policy has come into effect constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and request account closure.
11Contact Us
If you have questions, concerns or requests related to this Privacy Policy or how WZ999 handles your personal data, please reach out through any of the following channels:
- Use the in-app Help & Support section for the fastest response — typically within a few hours.
- Visit the FAQ page for answers to common questions about data, accounts and payments.
- Email our support team at: [email protected] (plain text — not a clickable link).
Response Time: WZ999 support is available around the clock. Data-related requests are handled with priority and we aim to respond to all privacy queries within 3 business days.